When will my order ship out?
It usually takes us 1-2 business days to pack and ship out an order. If you want to check the status of your specific order, just drop us a line: email@example.com or 323.379.5255.
Where does The Graces ship from?
All orders ship from our warehouse in Brooklyn. We’ll send you a tracking number when your order ships, but if you have any questions or need help locating yours, just get in touch.
How long does it take for my order to arrive? Can it be expedited?
All domestic orders ship via UPS or FedEx Ground for free and take 3-6 business days to arrive. To double-check shipping speed and ETA to your location, just get in touch with us: firstname.lastname@example.org.
What is your return policy?
We accept returns within 30 days of purchase, no questions asked.
If your order is damaged or incorrect, please reach out to us at email@example.com and we’ll make it right.
For international orders and orders to Alaska and Hawaii, we're unable to pay for return shipping and/or duties.
How do I start a return?
To begin a return, reach out to our team at firstname.lastname@example.org or call us at 323.379.5255 between 9:00AM and 5:00PM PST.
Where can I find my return shipping label?
Send us a note at email@example.com or call us at 323.379.5255 and we’ll get you a return label ASAP. Unfortunately, we're unable to cover the cost of return shipping and/or duties for international orders and all orders to Hawaii or Alaska.